Quality Assurance
Clinical Leadership
It is accepted that clinicians can make a unique contribution to the development and ongoing quality improvement of services. InHealth recognises the importance of this unique level of knowledge and understanding and has appointed independent clinical advisors to provide strategic advice, operational guidance and quality assurance.
A number of Advisory Boards have been established with members who are national and international experts in their field.
Our Medical Director has board level responsibility for clinical governance within InHealth and is supported by a number of clinical leads who are responsible for the professional leadership of clinical staff working in MRI, CT, X-Ray, DXA, cardiac (including Echocardiogram), ultrasound, breast screening, audiology and PET-CT/nuclear medicine.
Quality is at the heart of everything we do. InHealth has clear guidelines of expectations that all staff are given so that they can deliver excellent care and services for patients, customers and colleagues.
Click here for the Excellence in Action information leaflet.
Clinical Governance
Where our patients and employees are concerned, we take no risks. Led by our Medical Director, we have developed a robust clinical governance framework which includes regular external audit of infection control, patient and staff safety, risk management, awareness of and adherence to clinical and corporate policies and procedures. Whilst most of our units are not required to register, and our mobile units are not able to register with the Healthcare Commission under current legislation, our ongoing clinical audit programme is designed to reflect the Commission’s regulatory process and where registrations are required we have obtained registrations.
We carry out a 10% external audit of all services provided to the NHS and a 10% external audit of MRI radiographic quality. We work closely with our medical physics experts and our radiation protection advisors to constantly review and update our process and practices.
Complaints and incidents are always fully investigated using root cause analysis and lessons learned are shared with all staff to ensure that problems do not recur.
Competency Assessment
In order to ensure the highest standards of MRI imaging and to support staff in training and maintaining their clinical competency, InHealth have created an MRI Competency Framework and Assessment tool which all InHealth Radiographers undertake on joining the company. Click below to download the tool.
InHealth MRI Competency Framework and Assessment Tool*
*Please note that this competency assessment is copyright of InHealth and must not be replicated without the permission of InHealth. For further information contact info@inhealthgroup.com.
Patient Involvement
Patients are key to understanding exactly how well we achieve our objectives. We perform regular patient surveys and measure individual responses. We encourage our clinical staff to seek feedback from patients so they can add this to their continuing professional development portfolios. We learn from our patients’ comments and work hard to constantly improve our staff and our facilities and thus our services to patients and carers.
Download InHealth's Quality Account 2011
Download InHealth's Quality Account 2010
Our Awards
InHealth’s vision to improve the health of the nation and the working lives of the professionals within it by delivering innovative, efficient and appropriate services is aptly demonstrated in the awards we have received.
Our continuing goal of attaining and providing quality services for our customers are testament to the dedication of our staff at sharing and participating in the InHealth vision.
InHealth has been re-accredited with the Investors in People (IiP) award.
Investors in People is a national award which recognizes those organizations that have boosted the productivity of their business through the way they manage and develop their employees.
An innovative pilot scheme delivered by the Croydon GP Federation has won first prize in the ‘Improving Patient Access’ category at the coveted HSJ 2008 Awards.
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