Our values guide our actions and behaviour, influencing the way we interact with patients, customers and colleagues. Each value is inspired by our core objective to make healthcare better, shaping the culture of the organisation by defining who we are, what we do and what we believe in.
We aspire to recruit people who share our values and by ensuring our values are at the centre of everything we do, our 2500+ dedicated and diverse people are able to work collaboratively as one highly effective team.
We deliver on our promises; we are reliable and straight-talking. We do what we say we will do, when we say we will. If there is a problem, we deal with it transparently, and do all that we can to resolve it and improve things for the future. We believe in building and earning respect by our actions.
We are passionate about helping patients with what is most important to them. We care how patients feel and that each patient may have different fears and expectations. We are passionate about striving for better value healthcare.
We do the right thing for patients every time and put the patient first in everything we do. We ask patients for feedback and use this to improve our services. We systematically collect patient information to continually improve our offering.
We constantly strive for improvements and are relentless in looking for new and better ways of doing things even if they drive marginal benefits. We introduce new technology and better ways of working. We create new patient pathways so that patients can get diagnosed nearer their homes than ever before. We are positive agents for change in the healthcare system