Quality Assurance

Clinical Leadership

It is accepted that clinicians can make a unique contribution to the development and ongoing quality improvement of services. InHealth recognises the importance of this unique level of knowledge and understanding and has appointed independent clinical advisors to provide strategic advice, operational guidance and quality assurance. 

A number of Advisory Boards have been established with members who are national and international experts in their field.

Our Group Executive Medical Director, Dr Annabel Bentley, is supported by a Director of Clinical Governance and a number of clinical leads who are responsible for the professional leadership of clinical staff working in MRI, CT, X-Ray, DXA, cardiac (including Echocardiogram), ultrasound, breast screening, audiology and PETCT.

Dr Peter Strouhal MB BS, BSc (Hons), FRCR, brings insight and expertise for Radiology and PETCT.  He is a practising Consultant Radiologist with special interest in PETCT, PET, Nuclear Medicine, Oncological imaging, cardiovascular imaging, functional imaging, and dementia imaging.

Quality is at the heart of everything we do. InHealth has clear guidelines of expectations that all staff are given so that they can deliver excellent care and services for patients, customers and colleagues.

Click here for the Excellence in Action information leaflet.

Clinical Governance

Where our patients and employees are concerned, we take no risks. Led by our Group Executive Medical Director, we have developed a robust clinical governance framework which includes regular external audit of infection control, patient and staff safety, risk management, awareness of and adherence to clinical and corporate policies and procedures. Whilst most of our units are not required to register, and our mobile units are not able to register with the Care Quality Commission under current legislation, our ongoing clinical audit programme is designed to reflect the Commission’s regulatory process and, where registrations are required, these have been obtained.

We carry out a 10% external audit of all services provided to the NHS and a 10% external audit of MRI radiographic quality. We work closely with our medical physics experts and our radiation protection advisors to constantly review and update our process and practices.

Complaints and incidents are always fully investigated using root cause analysis and lessons learned are shared with all staff to ensure that problems do not recur.

Competency Assessment

In order to ensure the highest standards of MRI imaging and to support staff in training and maintaining their clinical competency, InHealth have created an MRI Competency Framework and Assessment tool which all InHealth Radiographers undertake on joining the company.  Click below to download the tool. 

InHealth MRI Competency Framework and Assessment Tool*

*Please note that this competency assessment is copyright of InHealth and must not be replicated without the permission of InHealth. For further information contact info@inhealthgroup.com.

Care Quality Commission

The CQC is the independent regulator of Health and Social Care in England under the Health & Social Care Act 2008.  Their purpose is to make sure health and social care services provide people with safe, effective, compassionate, high-quality care and to encourage care services to improve.
The CQC register care Providers; monitor, inspect and rate services; take action to protect people who use services and speak with an independent voice, publishing regional and national views of the major quality issues in health and social care.
InHealth is registered with the CQC as a Provider under a range of provider registrations for different parts of the organisation.
CQC regulation 20 states that Providers must display their ratings on their websites. InHealth has only had a pilot inspection under the new regime that came in in April 2015, pilot inspections do not receive ratings.  The pilot inspection report for InHealth Ltd and all our other site specific CQC inspection reports prior to April 2015 can be found on the CQC website at http://www.cqc.org.uk/ by searching for InHealth or the specific service name.

Patient Involvement

Patients are key to understanding exactly how well we achieve our objectives. We perform regular patient surveys and measure individual responses. We encourage our clinical staff to seek feedback from patients so they can add this to their continuing professional development portfolios. We learn from our patients’ comments and work hard to constantly improve our staff and our facilities and thus our services to patients and carers. 

Download InHealth's Quality Account 2014-2015 (1.5MB file)

Download InHealth's Quality Account 2015-2016


We will upload our certification here for all areas of the business.

Download our Monitor Licence Certificate G6 by clicking below:

InHealth Limited - October 2017

InHealth Limited - October 2016

InHealth Limited - November 2015

InHealth Limited  - September 2014

InHealth (London) Limited - October 2016

InHealth (London) Limited - November 2015

InHealth (London) Limited - September 2014

For ISO/IEC 2700:2013 certification please click here

For ISO 27001 certification please click here.

For ISO 9001 certification please click here

For ISO 9001 certification annexe please click here.

InHealth's anti slavery statement

InHealth's anti slavery statement - August 2017

InHealth Workforce Race Equality Standard Action Plan 2017 – 2018

Workforce Race Equality Standard (WRES) 2017 Report

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