InHealth 2019 Staff Survey results show fantastic staff engagement

We are delighted to announce that InHealth’s 2019 Staff Survey shows an overall engagement score of 74%, which is an increase of 3% since our last survey.

This year, more than 70% of InHealth staff took part in the annual survey, increasing from a response rate of just 22% in 2016.

Highlights include:

  • 95% of staff believe that patient safety is a top priority – a 2% increase from last year
  • 94% of staff would recommend InHealth as a service provider to family and friends – a 4% increase on last year
  • 91% of staff believe that equality and diversity are valued at InHealth – a 2% increase on last year
  • 90% of staff think that InHealth is focused on improving patient care – a 4% increase on last year
  • 89% believe their role offers interesting work and opportunity to work well with others
  • 81% say that InHealth encourages innovative ideas to improve efficiency and patient care – a 4% increase on last year
  • 77% of people think that their opinion counts – a 4% increase on last year
  • 73% of staff say that they are proud to work for InHealth – an increase of 2% on last year
  • 67% would recommend InHealth as a good place to work – a 4% increase on last year

As a people-focussed organisation, we are delighted by these results and they reflect the focus we have on our staff and the continued work to improve on key areas that are important to them. 78% of our staff believe that they have opportunities to learn and grow every day, which has increased by 5% since our last survey.

Compared to the UK healthcare benchmark, InHealth has a recommender score that is 19% higher and we have 20% more of our people who feel they have opportunities to learn and grow. Our patient safety focus is also 14% higher than the UK benchmark.

Our annual Staff Survey highlights our strength and development areas and over the next 12 months, we will continue our focus on excellent staff engagement and work on the improvements identified.

InHealth announces Fight Bladder Cancer as 2019/20 nominated charity

We are delighted to announce that InHealth’s chosen charity for 2019/20 is Fight Bladder Cancer.


A UK-based charity founded and run by bladder cancer survivors and their families, Fight Bladder Cancer supports everyone affected by bladder cancer and helps to raise awareness, support medical research and campaign to affect policy at the highest levels to bring about change in bladder cancer treatments. Their aim is to achieve better outcomes and quality of life for all those affected.


Each year, 18,000 people are diagnosed with invasive and non-invasive bladder cancer in England alone. There are more than 200 different types of cancer and bladder cancer is the 5th most common in the western world, with the majority of people diagnosed being over 60 years old. Increasingly, people of all ages, from children to teenagers, young adults to the middle aged, can also be affected by the disease.


InHealth chooses a charity each year, inviting all staff to nominate organisations who they believe will benefit from our fundraising efforts. This year, Fight Bladder Cancer was chosen after Alison Hill, Patient Administrator at Sandwell MRI, shared her personal story about her husband who has recently been diagnosed with bladder cancer. Alison wants to help raise awareness of this cancer and encourage others to talk about their own experiences so that more people are aware of the symptoms and know where they can find support.


Over the next 12 months, InHealth’s aim is to raise £2,000 for Fight Bladder Cancer and help support the growing demand for their services and continue with our mission to make healthcare better for patients.


For more information visit

InHealth appoints new Chief Financial Officer

InHealth is delighted to announce that we have appointed David Petrie as our new Chief Financial Officer.

David has a strong background in Healthcare and brings with him a wealth of experience in leading and managing large multi-site teams, most recently as CFO, then latterly CEO at Active Care Group and previously at Nuffield Health where he was Finance and Commercial Director for Nuffield Hospitals, managing nationally across 31 Hospitals. He also worked as Regional Director and Commercial Director. David is married with three children and lives in Richmond, Surrey.

David joins us following the departure of Alice Cummings in May 2019, who previously held the role of Chief Financial Officer for more than seven years, during which time she made significant contributions to InHealth.

David joins InHealth’s Executive Team as Chief Financial Officer, alongside Richard Bradford – Group CEO, Maneesh Madan – Managing Director Specialist Services, Geoff Searle – Managing Director Integrated Services, Ben Evans – Investments Director and Wendy Wilkinson – Director of Clinical Governance.

InHealth trains Cath Lab team in Intra-Aortic Balloon Pumps

As part of InHealth’s on-going investment in continual professional development, the Cath Lab Team at Queen’s Hospital, Burton were delighted to take part in their first intra-aortic balloon pump (IABP) training, on Friday 24th May. The team were joined by Karen MacDonald, Acute Care Therapies, Maquet (who supply, service and provide training on IABP), alongside Mark Hayes, Operations Manager and Katie Towers, Ambulance Technician, from the West Midlands Ambulance Service. Using an emergency ambulance the team were able to practice the real life scenario of transferring an acutely unwell patient requiring balloon pump support from the Cath Lab onto the ambulance, for transportation to a tertiary centre for on-going treatment. Karen began the training by giving an informative talk on when and why the IABP might be used, followed by a demonstration of how it is placed – our Superintendent Radiographer, Claire Kimmett, willingly volunteered to be our ‘patient’ for this and the transfer practice! Thank you to Karen, Mark & Kate for their time and expertise. The session was well received with all the Cath Lab Team in attendance, as well as two Consultant Cardiologists and has further enhanced the capabilities of an already proficient cath lab team.

Another 1st for InHealth

We are absolutely delighted to share the news that InHealth is the first private Echo organization to have received British Society of Echocardiography (BSE) Accreditation as a Training Department, training echocardiographers in the UK. This prestigious accolade has been awarded alongside our BSE re-accreditation for Transthoracic Echocardiography. The accreditation, recognized throughout the UK and Europe, further certifies the competencies of InHealth Echo staff in the delivery of high-quality transthoracic echocardiography across the UK and cements InHealth’s credibility as a forward-thinking organisation invested in the training and development of our staff, whilst ensuring the competency of echocardiographers of the future.

Huge congratulations to Cheryl Barton (Head of Operations, Echocardiography), and all the Echo team, whose passion, drive and commitment has delivered this amazing achievement.

InHealth Accredited on NHS SBS Framework

InHealth has now been accredited to provide interim and managed service cardiac solutions through the NHS SBS (Shared Business Services) Framework. SBS is the market leader in business support services for the NHS, providing innovative finance and accounting, employment and procurement solutions, which deliver operational efficiencies, improved service quality and real cost savings for clients.

Suppliers appointed to this framework are recognised market leaders with Vendor Neutral capability, or are manufacturers focused on specific modalities and niche spend areas. Managed Service Solutions are open to both NHS organisations and the wider Public Sector, and include managed equipment, managed maintenance and full end-to-end managed services solutions.

We are delighted that this latest framework accreditation further endorses InHealth’s cardiac service expertise, robust clinical quality and operational excellence, and ability to support current NHS financial constraints.

InHealth wins British Institute of Radiology award

We are absolutely delighted to have won the 2019 British Institute of Radiology ‘Make It Better’ award for our work in making screening more accessible for women with learning disabilities.

Working in partnership with Surrey County Council Adult Social Care, Surrey & Border Partnership NHS Foundation Trust Learning Disability Liaison Service and Surrey Choices who provide a range of support services to improve the independence, confidence and life skills of those with a range of disabilities, we aimed to improve awareness and attendance of the routine NHS breast screening invitation, by spending time with women with learning disabilities, carers and support organisations to understand the barriers to women attending their appointments.

Research showed that there was a particularly low uptake of these life-saving appointments among women with learning disabilities, so by working with GP practices and specialist LD teams, we implemented a flagging system to allow for a reasonably adjusted screening offer to be made. This included introducing an Accessible Information Standard (AIS) Notice Board that was displayed on-site, offering the option of information in an ‘accessible format’, easy read step by step guides to breast screening and staff receiving tailored training. A clinical and non-clinical ‘Learning Disability Champion’ was also nominated, supported by tailored information that created a better experience with screening staff. Reasonable adjustments such as extended appointment times were also offered to ensure sufficient time and resources were made available for women. Finally, carers and care workers were provided with more knowledge about the NHS Breast Screening Programme, giving them the tools to signpost women to those who could help.

As a result, the number of women with learning disabilities who attended their appointments increased from 50% in 2016/17 to 66.7% in 2017/18 – a 15% rise in appointment uptake.

We very much look forward to the presentation of our award at the UKIO Conference in Liverpool later this year and would like to thank everyone who helped us make healthcare better for patients.

Thames Valley PET-CT services

InHealth is a leading provider of PET-CT diagnostic imaging to the NHS and we are proud to have supported NHS services for more than 20 years. Our mission is to contribute to providing outstanding care for patients and we have carried out 15,000 PET-CT scans annually, with a patient satisfaction rate of over 99% (FFT). Our highly skilled, specialist team are experts in the provision of this service and operate advanced scanners across the UK to deliver modern, efficient services for patients.

We are pleased to be the preferred bidder for expanding the PET-CT service in the Thames Valley region and hope to have the opportunity to work with the NHS to extend the service, improving access and convenience for patients and reducing travel times. Our advanced equipment delivers the highest image quality and the InHealth mobile PET-CT scanner intended to be used in the early years of the service across Thames Valley is state of the art, with a 128slice CT, where the majority of current scanners have 64 slices or less.

Any claim that our scanning services are inferior is without foundation. Patients should be reassured that our advanced equipment delivers high-quality images, and that our services are delivered as a full part of the NHS, provided to patients free of charge.

In addition, we will help manage workforce shortages by providing nationally-established NHS PET-CT ARSAC Practitioners to supplement reporting and clinical leadership for the Thames Valley region.

Our offer to provide NHS PET-CT services across the Thames Valley is based on clinical and service quality, improved patient access, investment in equipment, value for the taxpayer and an extension of services across the Thames Valley region for NHS cancer patients. We understand that there is a process to be followed in considering the future of these services in the Thames Valley and we will continue to fully engage with it, working closely and constructively with NHS England and all local NHS partners to improve access to high quality services for the local population.

InHealth is a long-experienced and well-respected NHS provider in both hospital and out-of-hospital settings. We provide tests, scans and treatments for more than 2 million people each year, the majority of these to NHS patients and service users, from more than 350 sites.

InHealth celebrates 20 years at St Peter’s Cath Lab, Surrey

April 1st saw the 20th anniversary of the InHealth Cardiac Cath lab service at St Peter’s Hospital in Surrey which was duly celebrated by staff and patients.    Congratulations to all the team past and current who have helped to bring this service from a ground-breaking first joint partnership Cardiac Cath Lab service  providing coronary angioplasty and simple pacing procedures, to the expansive facility we have today – an all-inclusive, purpose built catheterisation suite encompassing a 10 bedded day ward, two fully equipped  cath labs with direct 24/7 ambulance access for heart attack patients. Over the 20 years, advances in procedure techniques and equipment have enabled the unit to undertake a full range of procedures including complex device implantation, treatment for cardiac rhythm disorders using ablation and cryotherapy (freezing) catheters, and treatment for chronic coronary artery occlusion. In addition, the unit has managed the full patient pathway from referral and waiting list through to pre-assessment and caring for the patient on the day of their procedure.  Jackie Churchman, Clinical Lead, Interventional Cardiology, was there at the very beginning of the service from the planning stages right through to implementation, working alongside Dr David Fluck, Medical Director and Executive Lead for R&D Ashford  & St Peter’s Foundation Trust, and Dr Peter Wilkinson, Cardiologist,  Ashford & St Peter’s Foundation Trust (whose vision it was with Professor Michael Joy OBE, then Cardiologist at St Peter’s Hospital, to bring interventional cardiology to the local community).

Dr Fluck refers to Jackie’s appointment as “brilliant” and said: “I remember being interviewed on one of the local radio stations about the development – I was excited and proud of what we had achieved but the questioning centred around the involvement of a private company in NHS activity – fortunately the music has changed and now everyone recognises that we need to collaborate and use the skills that people and companies have, to deliver great care to our communities. The relationship has now been over 20 years and what has been so fantastic is that the angiography suite staff and the cardiac ward and department have always operated as one team. Over the years we have grown and developed the service and made sure that the infrastructure is modern and efficient to enable the staff to deliver great care. It has been a pleasure to work together for the last 20 years and I am sure that the collaboration and care will continue for more than 20 years to come.”

New MRI scanners for Kingston Hospital

On Saturday 6th April, two new Siemens MRI scanners were delivered to Kingston Hospital, where InHealth will be expanding the imaging service as part of our long-term contract that was awarded in 2017. Made up of three floors, InHealth’s brand new unit provides Kingston Hospital Foundation Trust with high quality facilities to deliver services to more than 14,000 patients each year. The two new scanners – a 3T Skyra and a 1.5T Aera – are located on the ground floor and took up their new, permanent residence this weekend.

This project has seen three phases since December 2017 – the first involved refurbishing the Trust’s Bernard Meade Wing to allow temporary relocation of the Trauma and Orthopaedics department, and the second to refurbish the Trauma and Orthopaedics department which the Trust moved back in to in October 2018.

This third phase focusses on improving facilities at Kingston Hospital, where InHealth has been providing services since 2009, and the final stage will be to replace the existing MRI scanner and refurbish the unit. We are delighted that these state-of-the-art scanners will continue to support the Trust to provide diagnostic imaging and look forward to seeing them welcome their first patients at the end of May 2019.