InHealth 2020 Staff Survey results show incredible staff engagement

We are delighted to announce that InHealth’s 2020 Staff Survey shows an overall engagement score of 74%

  • 96% believe patient safety is a top priority – 1% increase from last year
  • 92% feel that InHealth is focused on improving patient care – 3% increase from last year
  • 92% believe Equality and Diversity are valued at InHealth – the same as last year
  • 91% have the information to do their job properly – 4% increase from last year
  • 89% have the equipment to do their job properly – 5% increase from last year
  • 88% believe they have the opportunity to do their best every day – 4% increase from last year
  • 88% believe someone at work cares about them as a person – 4% increase from last year
  • 85% believe that InHealth encourages innovative ideas to improve efficiency and patient care – 5% increase from last year
  • 84% of people describe InHealth as an organisation that care for its people – new question
  • 79% have had opportunities to learn and grow – increase from last year
  • 77% of people think that working at InHealth makes them want to do the best work they can – 1% lower than last year
  • 78% believe that performance is actively managed – increase from last year
  • 67% have received praise or thanks for their work in the last 7 days – 7%increase from last year
  • 66% believe that high performance is recognised – 3% increase from last year

The latest results show that since last year’s survey, the time we have spent focusing on the areas that scored less positively, has paid off, because we have seen improvements in almost every area. For the coming year, our areas of focus include further improving on reward and recognition initiatives, as well as exploring different ways to recognise high performance.

As a people-focussed organisation, we are delighted by these results and they reflect the focus we have on our staff and the continued work to improve on key areas that are important to them. Our annual Staff Survey highlights our strength and development areas and over the next 12 months, we will continue our focus on excellent staff engagement and work on the improvements identified.

InHealth Reporting announces new Clinical Advisor Dr Rizwan Malik

InHealth Reporting is delighted to announce Dr Rizwan Malik as our new Clinical Advisor, providing medical advisory and support for our Radiographer Reporting Team.

Dr Malik is a consultant radiologist at Royal Bolton NHS Foundation Trust, where he is Divisional Medical Director and Associate CCIO. Prior to this he was the Trust PACS and Imaging Lead, Divisional Clinical Governance Lead, as well as Clinical Lead for Radiology. He is also the Clinical Lead for the Greater Manchester Collaborative Imaging Procurement Project.

Dr Malik’s role for InHealth Reporting will form a critical part of our governance process and support our QSI accreditation, which will in turn, provide our NHS customers with the assurance that our service is backed up by a highly experienced Consultant Radiologist.

Fodi Kyriakos, Head of Reporting at InHealth, said: “We are absolutely delighted that Dr Malik has joined InHealth in the key role of Radiology Clinical Advisor. Dr Malik will be working very closely with myself and our Clinical Governance Team to advise on Quality Assurance, Service Improvement and development of new and existing service lines. He is a thought leader and visionary within Radiology and his clinical expertise will enable InHealth Reporting to enhance its offering to the NHS”.

InHealth rated as ‘Outstanding’ in Mobile and Peripatetic Services CQC inspection

InHealth has become one of the first independent providers in the UK to be awarded an ‘Outstanding’ rating for their mobile and peripatetic services, during a recent Care Quality Commission (CQC) inspection.

This continues our record of all inspected services being rated either ‘Good’ or ‘Outstanding’ by the CQC.

With less than 10% of independent healthcare CQC inspections resulting in ‘Outstanding’, we are incredibly proud of this achievement, especially given the nature of mobile services, with regular change and variation taking place in location and service provision.

Delivered by a team of more than 700 staff, our mobile services operate across the UK, from more than 200 locations and cover services including: CT, Interventional Cardiology, MRI, Cardiac MRI, PET-CT, X-ray, DEXA, Ultrasound, Audiology, Breast screening and AAA screening.

The CQC report highlighted the following areas of note, which included achieving ‘Outstanding’ in the areas of ‘caring’ and ‘responsive’ and ‘well-led’ and they are a testament to InHealth’s culture, focus on patient experience and flexibility:

  • The nature of the service being provided out of small clinics and mobile units meant the service was very flexible. The focus was on providing patients with a service that meant they had choice as to dates, times and locations of scans
  • The culture of the organisation was focused on the patient experience and how to provide outstanding care. We saw numerous examples of staff going ‘above and beyond’
  • Staff working in MRI had completed a large project in conjunction with a patient network group to use the eight C’s of caring; Compassion, Competence, Confidence, Conscience, Commitment, Courage, Culture and Communication to better understand patient anxiety in relation to scans and make changes to practice as a result of these findings
  • Abdominal Aortic Aneurysm screening staff provided services at residential and nursing homes to support patients with difficulties getting to a clinic
  • Staff worked with learning disability nurses to promote the importance of breast screening for patients with learning disabilities
  • The strong culture of improvement and innovation from the managerial team allowed staff to develop their skills and the service to improve.

Along with reviewing paperwork during the inspection visit, the CQC inspectors also spoke directly to patients, relatives, a range of staff members and external health and social care professionals. The inspection found that:

  • “Staff treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions”
  • “Staff worked well together for the benefit of patients, supported them to make decisions about their care, and had access to good information.”
  • “There was a strong, visible person-centred culture. Staff were motivated to offer care that was kind and promotes people’s dignity.”
  • “Staff recognised and respected patient’s needs and always took patient’s personal, cultural, social and religious needs into account.”

A huge thank you to everyone who was involved in preparing InHealth for the CQC inspection, as well as every colleague who delivers the services that were inspected. We are delighted that our mobile services continue to deliver much needed care for patients.

Read the full report here. 

InHealth rounds off 2019/20 charity partnership with Fight Bladder Cancer

InHealth has been so proud to partner with Fight Bladder Cancer for the last 13 months. Supporting a charity that fights to shed light on a cancer that isn’t always so widely publicised has been a delight to showcase and fundraise for, especially as it is a topic that is so close to many of our colleagues hearts.

A UK-based charity founded and run by bladder cancer survivors and their families, Fight Bladder Cancer supports everyone affected by bladder cancer and helps to raise awareness, support medical research and campaign to affect policy at the highest levels to bring about change in bladder cancer treatments. Their aim is to achieve better outcomes and quality of life for all those affected. To find out more about the charity, please visit their dedicated website: https://www.fightbladdercancer.co.uk/

Over the past year, our colleagues at InHealth have raised an incredible £3008; smashing our original £2000 target with a fantastic variety of charitable activities including a 10K run, Christmas raffle, pancake day, Halloween dress-up and a Valentine’s day breakfast! All of the money raised will help fund the four objectives of support, awareness, research and change surrounding awareness of bladder cancer and ultimately finding a cure.

Safe attendance at your InHealth appointment: COVID-19

As a partner of the NHS, InHealth is proud to have been supporting the NHS every step of the way in the fight against COVID-19, with InHealth staff redeploying into the NHS 111 service, Nightingale Hospitals and directly into NHS Trusts.

We have also continued to provide a number of InHealth services to our patients, so that wherever possible, they can access the vital healthcare that they need.

We understand that during the current national crisis, some of our patients may have concerns about attending appointments in clinical environments, so we want to reassure all patients that at every InHealth clinical setting – whether a mobile unit, standalone diagnostic centre or hospital facility – our staff are equipped with the most appropriate personal protective equipment and resources to deliver healthcare services, in line with Government and NHS England guidance.

The health of our patients remains an absolute priority at InHealth and we continue to take the necessary steps to protect the safety and wellbeing of everyone that we see.

Every member of InHealth staff will wear appropriate personal protective equipment during patient appointments and every location is decontaminated and cleaned, in line with national guidance, including after every patient appointment.

We are also pre-screening every patient when they attend, to make sure that we take the right action and provide the right support.

Now more than ever, providing healthcare and diagnostic services is so important in maintaining the health and wellbeing of people across the UK. At InHealth, we are resolutely focussed on making sure that we balance the need for vulnerable patients to self-isolate or shield, alongside their health needs and having access to vital services that avoid further complications later on.

Our team is here to support every patient that we see, so please rest assured that we are doing everything we can to ensure your safety.

Partnership established to increase NHS diagnostics capacity in fight against COVID-19

A new partnership between independent sector diagnostics providers and the NHS has been announced today which will increase the supply of state of the art scanners and expert radiographers, playing a key part in the accurate diagnosis of people with suspected Covid-19 infection.

In total the partnership, brokered by the Independent Healthcare Providers Network (IHPN), will see 33 scanners being made available to the NHS, along with 300 radiographers and clinical assistants who will operate the service across the country 24 hours a day, 7 days a week. If used at full capacity, over 23,500 scans could be conducted each week.

The computerised tomography (CT) scans will form an integral part of the fight against the Covid-19 virus, alongside oral swab tests using RT-polymerase chain reaction [RT-PCR] test kits. CT scans of the lungs are a reliable way to diagnose Covid-19, and the process is quick. It takes less than 15 minutes to complete, and diagnosis can be immediate depending on image review pathways.

CT scan images are produced as thin ‘slices’ and clearly detail changes within lung tissues, (as opposed to standard chest X-rays, which provide an ‘overview’ picture). These slices give clinicians a clear picture of what is going on inside a patients’ lungs. CT scans are not only a key diagnostic tool, but they can be used to monitor disease progression too.

David Hare, Chief Executive of the Independent Healthcare Providers Network said: “The independent sector is immensely proud to be partnering with the NHS to provide both scanning facilities and resources to assist on the frontline in managing the Covid-19 pandemic.

“Alongside scanning facilities, independent diagnostics providers are also ensuring that they are supporting the NHS with expert radiographers specifically trained in CT, to provide the best possible diagnostic care at NHS hospitals during this pandemic. We would like to thank all our colleagues for their hard work and dedication during this challenging time.”

Additional information:

  • As part of the contract with the NHS, Alliance Medical Limited will be supplying 16 scanners, InHealth 13 scanners and Cobalt Health 4 scanners
  • This statement was issued by The Independent Healthcare Providers Network – the representative body for independent sector healthcare providers. Our members deliver a very diverse range of services to NHS and private patients including acute care, primary care, community care, clinical home healthcare, diagnostics and dentistry. Follow IHPN on Twitter @IndHealthPN or IHPN’s CEO David Hare on Twitter @dhareuk

InHealth partnered with NHS to support COVID-19

InHealth is proud to have worked with the NHS for more than 25 years, providing a range of healthcare solutions across the UK and treating more than 3 million patients each year.

At this time of national emergency, our relationship with the NHS has never been more important and we are incredibly pleased that as an Independent Healthcare Provider, a partnership agreement has been signed with the NHS, to provide additional, critical capacity and resource.

Supported by our team of 2,500 staff, a range of InHealth diagnostic services is fully committed to the NHS, providing scanning services, staff, equipment and other resources to support our National Health Service in fighting the ongoing COVID-19 pandemic.

InHealth is doing everything that we can to support the NHS, alongside other independent healthcare providers, and we will do so for however long is necessary.

7th InHealth Radiographer Reporting Study Evening

Artificial Intelligence in Radiography – The Robots are coming!

Whether we are excited, fearful or just plain sceptical….. one thing for certain is that Artificial Intelligence in healthcare is here to stay (or on the way, for the sceptics) BUT IT WILL change the way we deliver clinical services.

In the world of Radiology, AI has been the main topic of discussion over recent years. The main focus of published research is firmly on how it will impact the role of the radiologist. So what about the profession of radiography, and practice of radiographers?

“AI in Radiography: The Robots are coming” will bring together a panel of specialists from across imaging with speakers from Academia, Radiology, The Society & College of Radiographers & The British Institute of Radiology.

Speakers

Sri Redla, President Elect, British Institute of Radiology
Introduction to AI in Radiography

Christina Malamateniou, 
Academic’s perspective

Kevin Tucker, Society and College of Radiographers 
The SCoR’s position on AI

Rizwan Mallik, Consultant Radiologist – Royal Bolton NHS Foundation Trust
Radiologist’s perspective

Watch the full event below

https://www.youtube.com/watch?v=0VbNZObWGqA

Coronavirus and attending patient appointments

InHealth has all been in touch with all patients booked for appointments, to advise them that they should refrain from attending appointments if they have been diagnosed with Coronavirus or have been asked to self-isolate.

For general information about the Coronavirus and whether it is suitable for you to attend an appointment, please visit https://www.gov.uk/coronavirus.

InHealth Group and Northumbria Healthcare NHS Foundation Trust win Best Healthcare Provider Partnership at the HSJ Awards

We are pleased to announce that InHealth and the Northumbria team won the ‘Partnering for the Future’ award alongside the Northumbria Healthcare NHS Foundation Trust at this years’ HSJ Partnership Awards.

The HSJ Partnership Awards celebrate the most effective partnerships with the NHS and highlight the benefits which working with the private and third sectors can bring to patients and NHS organisations. This award is true testament to showing how a fantastic relationship between the NHS and the independent sector really can work!

The judges felt that this partnership was brilliantly simple and simply brilliant. There was a really good use of data and clearly articulated benefits for patients and for the NHS provider. This powerful service showcases excellent customer service and national and global learning.

 

InHealth have worked with Northumbria Healthcare Foundation Trust for more than 15 years, helping it deliver the MRI services needed to meet the needs of its local population of more than 500,000. During that time, three new MRI scanners have been installed in the trust’s hospitals and a mobile service introduced.

In 2004, the trust and InHealth worked together to deliver an MRI at North Tyneside Hospital. With many different departments, specialties and teams involved, the first wide-bore scanner in the north east was installed, with InHealth’s radiographers and the trust’s consultant radiologists working together.

In 2008 a second scanner was introduced at the Wansbeck Hospital, to cope with demand, and in 2015 a third one was installed to provide emergency MRIs at the trust’s newly built specialist emergency care hospital. InHealth now provides 30,000 scans a month from the trust’s static scanners and through a mobile service.   This has meant the trust is able to offer patients a timely service with waiting times from referral reducing from 4.5 weeks to under 2 weeks over the last 12 months and very high patient satisfaction rates.

The trust and InHealth are currently working together to introduce an improved service at Hexham General Hospital through an MRI department with a static scanner to replace the existing mobile service. Planning this has required working closely with staff – InHealth has invited radiology staff to an open forum to discuss concerns and this has led to adjustments to the planned work to ensure best use is made of limited space and patient flow is helped.

This long-term relationship is marked by a commitment to innovation, and a willingness to engage with patients and staff. InHealth’s involvement with the patient experience network has led to many changes in the way the service is provided – the trust and InHealth have introduced changes to how dementia patients are cared for and how anxiety is managed. Currently, InHealth is working on reducing “did not attends.”

InHealth has also worked with other trusts with learning from all its contracts informing how it works with others. At Kingston Hospital, it worked on the refurbishment of the trauma and orthopaedics department and the introduction of new scanners.  In Cumbria, it is working on cardiology services.  All this work – and that at Hexham – has required close working with the trusts’ staff to minimise disruption and ensure requirements for met.

Trust staff have also visited the patient referral centre run by InHealth In Rochdale which deals with 33,000 appointments a month: the trust wants to improve its administrative systems, and this has provided insights into a different model.

To have all our hard work recognised is a wonderful achievement. Thank you and congratulations to our fantastic Northumbria team – both InHealth and NHS – what a fantastic start to 2020!

To read more, please click here.