InHealth Launches New Patient Experience Survey

At InHealth, we are extremely proud of our patient satisfaction record.  Understanding what we do well and what we can do better enables us to continuously improve and provide the very best patient experience.

We have partnered with Cemplicity to launch our new digital patient experience survey, offering our patients the opportunity to provide detailed online feedback on their clinical journey, like never before.  Building on the NHS Friends & Family Test, patients are able to give us more detail on how they felt, how they were treated and what is important to them.  The enhanced feedback we receive from patients gives our front-line teams the insight necessary to make positive change throughout the patient journey.

When booking an appointment, patients are invited to opt-in to receive the survey by email, which they can then complete from the comfort of their own home.

Another step toward our mission to #makehealthcarebetter

Mammography Apprenticeship Programme

InHealth’s Education Manager Yasmeen Malik, has been part of the Trailblazer group to write up the national occupational standards and assessment for the Mammography Associate Apprenticeship, which has now been approved for delivery by the Institute for Apprenticeships.

The apprenticeship will offer students the opportunity to work in a multi-disciplinary team within a hospital or in a community setting (e.g. mobile breast screening units, medical centres), undertaking mammography of individuals as part of a breast screening programme, and routine mammography on individuals with symptoms of breast disease, and will provide them with  the necessary skills to produce mammography images of consistently high quality to meet rigorous NHS Breast Screening Programme (NHSBSP) standards.

Yasmeen manages the the postgraduate modules delivered at the Jarvis Breast Centre in collaboration with Kingston University and St George’s University of London Joint Faculty of Health, Social Care & Education.   These are part of the Radiography Postgraduate Breast Evaluation Programme.  She also designs and develops programmes and has just been appointed the External Examiner for University of Salford Manchester for their Postgrad. Advanced Medical Imaging Programme assuring the appropriateness of the standards of awards, the quality of assessment and the soundness and fairness of all assessment processes.

The Jarvis Centre delivers the Surrey & North East Hampshire National Breast Screening Programme and its education and training department offers postgraduate education and training to clinical staff of all grades working within the specialist field of Breast Screening, Diagnosis and Treatment.

For more information on the Mammography Associate Apprenticeship visit https://www.instituteforapprenticeships.org/apprenticeship-standards/mammography-associate/

For more information on InHealth Breast Screening services visit https://www.inhealthgroup.com/mammography or https://www.breast-screening.surrey.nhs.uk/userhome.aspx

New Audiology Clinic in Ashton-under-Lyne

InHealth has opened an additional clinic as part of its AQP contract to deliver NHS adult hearing services in Greater Manchester.  The clinic will provide a comprehensive service for adults experiencing hearing and communication difficulties who feel they might benefit from hearing assessment, with the option of trying hearing aids with aftercare and support, local to home.  Located at Highlands Surgery, Ashton-under-Lyne, and running for 2 days every week, it will provide free, high quality, efficient hearing assessment and hearing aid fitting services to the local community. The first clinic is due to take place on 10th September.

Patient booking, hearing assessments, hearing aid fitting and maintenance will be delivered by our highly trained audiologists with appointments within 7 days of referral.  Hearing aids can be fitted on the same day as assessment and all our patients receive an individual management plan which includes hearing aid adjustment, repair and re-fitting for up to 3 years.  We also provide a “Speech-in-Noise” test as standard which gives us information on a patients’ ability to hear in background noise so that they are fitted with the most appropriate hearing device for them.

InHealth supports early identification, diagnosis and management of hearing loss.

For more information go to www.inhealthgroup.com/audiology

 

 

Macmillan Cancer Support – Brave the Shave

Congratulations to Katherine Collins MSc, one of our Senior Cardiac Physiologists, who signed up for the Macmillan Cancer Support initiative “Brave the Shave” in memory of her father, and courageously shaved her head on Saturday 1st September.  Since 2015 Macmillan Cancer Support’s brave shavers have raised over £16.8 million to support people living with cancer. Thanks to this more people can receive practical, emotional and even personal support from the moment they are diagnosed, helping them to understand more about cancer and how it is treated.  The money raised helps to provide social care workers who ensure that patients and their family members and carers receive help to manage the social problems of living with cancer; nurses who provide essential medical, practical and emotional support; and information and support centres so that people living with cancer can receive support and advice face to face.

To visit Katherine’s fundraising page and hear more about her story visit https://bravetheshave.macmillan.org.uk/shavers/katherine-collins

For more information on Macmillan Cancer Support and Brave the Shave visit https://bravetheshave.macmillan.org.uk/about/

 

 

 

 

InHealth installs 1st Hologic 3D screening units

InHealth has continued its investment in the delivery of 3 NHS National Breast Screening Programmes, with the installation of 3 brand new state-of-the-art Hologic 3Dimensions screening systems on mobile screening units.  Each unit delivers routine breast screening as part of the Surrey and North Hampshire Breast Screening Programme, providing 55 – 60 screening appointments per day, per unit to the local eligible population.

The new equipment is capable of fast, high resolution breast tomosynthesis, an advanced form of mammography that uses low-dose x-rays to detect cancer early when it is most treatable.  It provides sharp 3D images with higher clarity than traditional 2D mammography thereby reducing recalls and improving outcomes for patients.

The machine is currently working in 2D mode but InHealth are hoping to take part in the trial of tomosynthesis within the screening programme later this year.  A new 3Dimensions tomosynthesis ready machine will also be installed at the programme’s static unit located at the Jarvis Centre in Guildford.

 

 

 

 

Announcing our Manchester CPD event on Oct 11th

We are delighted to announce our latest CPD event, taking place in Manchester on October 11th.

Within radiology, the introduction of radiographer reporting has developed into an integral component of most, if not all x-ray departments.  It is a national treasure, an innovation founded by the NHS which is marvelled by radiographers across the globe.  Despite this, historically radiography has lagged behind the AHP family in establishing themselves as effective agents of influence.  So how do we change this status quo? What approach is needed in an NHS which is celebrating its 70th birthday and undoubtedly experiencing some of its greatest challenges to date?

“How can we transform our practice to develop the best care for patients?”

In our previous study events, we have really looked to understand the challenges faced by reporting radiographers and have shared examples of enablers from a broad spectrum of experts. This event will take this one step further, and look at how we can really look to push the boundaries within the scope of our profession to improve outcomes, and how the innovators of today become standard practice of the everyday radiographer of tomorrow.

We have a panel of imaging experts speaking at the event and you will have an opportunity to gain insights through their presentations and engage with them during the panel discussion.

This is a free event with donations and contributions welcomed. All donations raised will be going towards the Funding Neuro Charity, a charity very close to our hearts. To make a donation to this very worthy cause please do on https://www.fundingneuro.com/donate/

This event will be CPD accredited and is aimed at radiographers, radiology managers, radiologists, academics and anyone with an interest in diagnostic image reporting.

Agenda

18:00: Registration and refreshments

18:20: Introduction (Chair and InHealth)

18:30: Charlotte Beardmore – Director of Policy, SCoR: Update on the SCoR/RCR Teamworking document

18:55: Professor Bev Snaith – Consultant Radiographer from Mid-Yorkshire Hospitals NHS Trust and University of Bradford: The importance of maintaining Reporting Standards

19:20: Professor Maryann Hardy – University of Bradford: The role of Education

19:45: Sara Bainbridge – Director of Policy for Early Diagnosis, Cancer Research UK: Future workforce plans

20:10: Professor Erika Denton – Associate Medical Director, Honorary Professor of Radiology, Norfolk & Norwich University Hospital: NHS Improvement Perspective on Imaging Optimisation and Productivity

20:35: Panel Discussion and Q&A: “How can we transform our practice to develop the best care for patients?”

21:15: Drinks, snacks and Networking

22:00: Close

The event will be chaired by Dr Nick Woznitza, Clinical Academic Radiographer from Homerton University Hospital NHS Foundation Trust & Canterbury Christ Church University, and winner of the AHP of the Year award 2017.

Register now for this free event at https://bit.ly/2BadC7S

This event is organised in conjunction with our corporate partners; The Society & College of Radiographers and The British Institute of Radiology.

InHealth puts Experience of Care Week into practice

InHealth’s Interventional Cardiac team held their 3rd annual away day this June, following the results received from our participation in this year’s  Experience of Care Week in April – an international week of celebration offering healthcare organisations the chance to celebrate the work taking place across health and social care to keep improving experiences of care for patients, families, carers and staff.  During the Experience of Care week the interventional cardiac team  undertook a number of patient and staff surveys which asked the question “What Matters to you?” when receiving or delivering care so we can better understand our patient and staff expectations.

On the day the team took part in group exercises based on the outcomes from the Experiences of Care week, focussing specifically on those responses which provoked thought on actions required regarding patients with special needs; specifically, Dementia, visual and hearing impairment and learning disabilities. The away day proved invaluable in bringing together the entire team to put actions in place that will better the care we deliver to our patients.  The feedback received from the EOC Week surveys will help us to better equip our front line staff with the tools and techniques required to deliver care to this vulnerable group of patients.

 

 

 

InHealth supports Cardiac Risk in the Young (CRY)

InHealth’s chosen charity for 2018/19 is Cardiac Risk in the Young (CRY).

Every week in the UK at least 12 young people die of undiagnosed heart conditions.  CRY was set up in 1995 and works to reduce the frequency of young sudden cardiac death (YSCD), supporting young people diagnosed with potentially life-threatening cardiac conditions and offering bereavement support to families affected by YSCD, the emotional impact of which cannot be underestimated.  Awareness of YSCD not only helps to identify those at risk, but also ensures correct clinical practice when treating a young person with an inherited cardiac condition.

CRY promotes and develops heart screening programmes, funds medical research, publishes and distributes medical information written by leading cardiologists for the general public and funds specialist referral, screening and cardiac pathology services at leading UK hospitals.  InHealth is honoured to be able to support this worthy charity in its fundraising efforts which will help to identify those at risk and provide emotional support to those families who experience the sudden death of a young person.  Our objective is to raise £2,000 for CRY which aligns with our focus on making healthcare better for patients.

For more information visit https://www.c-r-y.org.uk/

 

 

InHealth Releases 2017/2018 Quality Account

InHealth is pleased to release our Quality Account for 2017/2018.

It is important to us that patients know they will receive the very best care in our
services and that we hold patient safety and clinical quality as our highest priorities.
As a provider to both NHS and private patients with a record of more than 25 years’
as a trusted NHS provider we are proud to produce a Quality Account that ensures we
demonstrate public accountability for the quality of care we provide.

Our Quality Account demonstrates our performance on a range of indicators for our patients
and service users, our commissioners, partners and the public. It is a summary of what
we have achieved in 2017/18 and what we plan to achieve in 2018/19 across our services;
Diagnostic and Integrated Services and Specialist Services.

Our aim is to make healthcare better by delivering on a continuous improvement cycle
across our range of tests, scans, assessments and procedures. During 2017/18, we
provided a test, scan or treatment for more than 2 million people, the majority of these to
NHS patients and service users. We improved access by delivering our services from
over 300 locations, many of them accessible community sites. By providing safe, effective,
responsive and caring services we aim to contribute to the healthcare economy of the UK
and improve patient outcomes

Read our 2017/2018 Quality account here

Europe’s first mobile Biograph™ PET/CT Scanner

InHealth provided The Royal Marsden in Chelsea with an interim mobile PET/CT solution while the hospital upgraded its own scanner in June. A longstanding partner to the NHS, providing services from over 350 locations to over 2 million patients each year, InHealth has over 17 years’ experience delivering PET/CT solutions.

The partnership with The Royal Marsden NHS Foundation Trust utilised the latest Siemens technology in PET/CT scanning; the first of its kind on a Mobile anywhere in Europe.

The new state-of-the-art trailer has been specifically designed and built by Lamboo to accommodate a Siemens Biograph mCT Flow scanner, three patient uptake bays along with an on-board hot-lab and control room for use by up to three radiographers.

The scanner uses FlowMotion™ technology which combines Siemens Healthineers standard-setting PET/CT with a unique system design to enable the continuous motion of the patient table, which returns increased image quality, greater patient comfort, and shorter scanning times. Clinicians have the option to combine standardised protocols and personalised scans in a single exam and have access to the 128 slice CT component. Increased reproducibility and higher image quality improve lesion detectability while reducing unnecessary exposure to radiation. Patients meanwhile benefit from greater comfort during their scan and a shorter examination time.

Professor Wim Oyen, Consultant in Nuclear Medicine, The Royal Marsden NHS Foundation Trust and Professor of Nuclear Medicine and Molecular Imaging, The Institute of Cancer Research, London, said: “We wanted to ensure that our PET/CT service continued without disruption while our own scanner was being upgraded. The InHealth team worked seamlessly with my team at The Royal Marsden and provided our patients and my team with a highly efficient service, delivered from the most comfortable environment imaginable on a mobile. The images were of the highest quality and the scanner speed meant that we could easily scan up to 15 patients per day without even approaching the scanner’s maximum capacity.”

Mark Gleeson, PET/CT Business Director, InHealth said: “PET/CT is one of the ‘go-to’ diagnostic imaging methods relied on by patients and Consultants of The Royal Marsden, and the team there perform a high number of scans each day. I am delighted that the InHealth mobile clinical team rose to this challenge and the investment that we have made to have the latest state-of-the-art scanner in our mobile PET/CT fleet, has meant that we are able to scan more patients, with an average scan time of only twelve minutes, without any compromise on quality, in the best possible mobile environment, than we have ever been able to before.”