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Breast Screening Patient Feedback
NORTH AND EAST DEVON
February 2026 (BBC Spotlight interview)
"If you're also interested in a local angle on International Cancer Day, I recommend speaking to the Exeter & Devon Breast Screening team who caught my breast cancer virtually hidden in my milk ducts though a routine mammogram yet there are a staggering number of women in the area who do not attend this free life and breast saving service (including our bee keeper who since my positive experience has gone and is absolutely fine). More women must be encouraged to go as no matter how vigilant one might imagine there checking for lumps maybe there are some early stages of cancer that will only be picked up at a screening mammogram, ultrasound followed by a biopsy! I had it all and a mastectomy last Spring and feel blessed to have had the experience I did in Exeter... 5 Stars!"
JARVIS CENTRE
September 2025
“I would like to take this opportunity to thank all those who cared for me following a breast cancer diagnosis in February this year. Getting told I have breast cancer was something I've always thought may happen to me (my Mum had it), and it's lurked in the background. But for it to be discovered at an early stage felt very fortunate indeed. Then, to have the incredibly thorough, efficient and kind care I received made me feel lucky. It's important to me to list as many departments and individuals as I can - each has helped to make me feel confident that the very best was being done to ensure I got well again. My thanks go to the ladies in the mammogram service, without you, my tumour wouldn't have been discovered.”
JARVIS CENTRE
September 2025
“I wanted to thank you for the amazing treatment I received. This was my first experience of breast screening and for me it turned out to be quite traumatic having had to undergo two biopsies and now a possible operation. Despite this, your team have been wonderful, highly professional but also showing kindness and compassion which is essential for good patient care. As a front-line NHS worker myself, I know that we don't always get the appreciation we deserve, but I want you all to know you are very appreciated by me and by many women like me. Keep up the amazing work you are doing!”
JARVIS CENTRE
September 2025
“I just wanted to give some positive feedback and to say thank you to the lovely ladies who I saw. I was very nervous as it was my first time having a mammogram. They were fabulous so professional, reassuring and friendly.”
JARVIS CENTRE
August 2025
“I attended for routine breast screening and I’m a recently retired GP and trainer, and I wanted to feedback how impressed I was with the service and the care I received. The whole experience from the letters and messages regarding appointment, the care, expertise and in particular the excellent communication skills of the Radiographer who did my screening was outstanding!”
JARVIS CENTRE
January 2025
“I should like to thank you all for the care you showed me when I was recently treated at the Jarvis Centre. I have now had my Lumpectomy and the outcome was very encouraging. I have two sessions of radiography booked for the beginning of January and then hopefully my treatment at the hospital will be complete. I had wonderful care there and am so grateful to all those who made this ‘bumpy road’ such a relatively smooth ride. Thank you for the referral and your kindness with my consultations with you.”
JARVIS CENTRE
January 2025
“I attended a routine mammogram. I heard there was traffic so left earlier, but was in the car park by 9.10am for my 9.30am appointment. I found the unit easily and virtually went straight in. Both ladies I saw were lovely and the actual mammogram wasn't as uncomfortable as previous ones! I was back at my car by 9.25am so the parking was free as I was under 20 minutes! A huge thank you from me for the professionalism and efficiency of your staff.”
JARVIS CENTRE
June 2024
“To all the lovely staff at the Jarvis Centre, I underwent two biopsies, one ultrasound and a mammogram. I would like to thank everyone that day who saw and treated and cared for me. The procedures were far more comfortable than I anticipated and everyone was so kind and professional. I returned to get my results, and I am so grateful that I live in a country where I have free access to breast screening. From my recall, to biopsies, to follow ups, they have all been swift, yet calm and I have full confidence in all of you whatever the outcome.”
JARVIS CENTRE
May 2024
"I am writing to say a big thank you to the team at the Jarvis Centre. Being diagnosed with breast cancer isn't easy, but you were frank, knowledgeable and compassionate. I found it very helpful the way that you answered my questions honestly and I was prepared for what my biopsies were going to reveal. The two weeks you have to wait are difficult but I used to time to find out about breast cancer. From the start I was reassured by you. You were exactly correct in your predictions and I was very relieved to not need a mastectomy and to luckily have clear lymph nodes too. The skill required to assess the mammograms and the ultrasound to communicate the results to the patient and to get biopsies is amazing and life saving. I'm very grateful to you and the very kind nurses.
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NHS Breast Screening Service Contact Numbers
North & East Devon NHS Breast Screening Service
01392 262600
Surrey & North East Hampshire NHS Breast Screening Service
Minister Stephen Kinnock visits and officially opens North Solihull Community Diagnostic Centre
The Government’s Minister of State for Care Stephen Kinnock officially opened the Midlands’ first Community Diagnostic Centre in a retail setting on Wednesday 14th May, aimed at reducing NHS waiting lists and bringing care closer to people’s homes.
Located in Chelmsley Wood Shopping Centre, the new £15 million North Solihull Community Diagnostic Centre (CDC) will provide residents with access to state-of-the-art diagnostic tests for an array of illnesses as part of work to tackle health inequalities and reduce waiting lists across the NHS.
CDCs are playing a vital role in helping to identify and treat illnesses quicker and closer to home, further helping reduce pressure on hospitals and enabling speedier diagnosis so patients receive potentially life-saving care sooner.
Minister Kinnock will cut the ribbon to officially mark the opening of the brand new facility which provides the latest cutting-edge diagnostic imaging technology for X-ray, CT, MRI, ultrasound and other health screening including endoscopy.
Expected to annually deliver more than 65,000 tests, the centre is open seven days a week from 8am to 8pm, providing convenient access and free parking for patients referred to the service by their clinician – typically a GP or hospital consultant.
It’s the first centre of its kind in the Midlands to have launched in a shopping centre and is one of the largest CDCs in the country.
Tim Denton-Hawkes, aged 65, of Solihull, is one of the first patients to have been offered an appointment at the Centre. He said: “I’m really relieved to have an appointment for an MRI scan, which is to explore underlying issues to back pain I have endured for many decades after an injury. To have this new facility so close to home is great news and means I can get some answers to hopefully help tackle the pain I experience on a daily basis.”
Health and Social Care Minister, Stephen Kinnock, said: “I’m delighted to formally open this cutting-edge Community Diagnostic Centre, which will make a real difference to patients across Solihull and Birmingham. Patients deserve faster diagnoses and shorter waiting times closer to home – and that’s exactly why this government is investing in new centres like this one.
“By bringing vital healthcare services directly into Chelmsley Wood Shopping Centre, we’re making diagnosis and treatment more accessible for everyone. It’s been wonderful to meet patients and staff and see first-hand how this centre is helping cut waiting times and bringing care closer to home.
“This is exactly the kind of innovative, community-focused healthcare that our Plan for Change is delivering – putting patients first and building an NHS fit for the future.”
David Melbourne, Chief Executive at NHS Birmingham and Solihull Integrated Care Board, said: “The opening of our new Community Diagnostic Centre – the first of its kind in a shopping centre in the Midlands and at the heart of the community – marks a major step forward in bringing healthcare closer to where people live and work.
“By making essential tests and scans more accessible, we’re putting our patients first and not only easing the pressure on our busy hospitals but also helping patients to get the diagnosis and treatment that they need more quickly.”
Mr Martin Richardson, University Hospitals Birmingham NHS Foundation Trust’s Hospital Executive Director at Solihull Hospital and Senior Responsible Officer for Diagnostics and Cancer for NHS Birmingham and Solihull Integrated Care System, said: “This new centre will improve access to important scans and diagnostic tests for local patients in a purpose-built environment away from a main hospital setting.
“This will facilitate rapid GP direct access as well as providing non-urgent hospital diagnostics closer to communities. In addition, through offering a range of diagnostic tests and screenings, it will help to support early disease detection and prevention, ultimately improving future health outcomes for those in North Solihull and the wider Solihull and Birmingham area.”
Geoff Searle, InHealth’s Chief Executive, said: “We’re incredibly pleased to have worked with our NHS partners in the Midlands to create this new centre, which signifies another step forward in providing additional capacity, improving health outcomes and increasing the range, scale and accessibility of services for the local population.
“InHealth has been working in partnership with the NHS for more than 30 years, including nine Community Diagnostic Centres that have been developed in partnership with NHS England since 2021, so we’re delighted to be expanding this model across the country.”
North Solihull CDC is the second CDC to have fully opened in Birmingham and Solihull following the opening of a CDC at Washwood Health Heath Health & Wellbeing Centre in east Birmingham in June 2023.
Dr Jess Sokolov, Regional Medical Director of NHS England in the Midlands, said: “Providing more convenient access to diagnostic testing is a key part of the national Elective Reform Plan, and we have already seen how much people in the Midlands benefit from direct referral from their local doctor to an expanded range of scans and tests on their doorstep.
“This centre will play a vital role in local health and care service, giving patients access to tests closer to home and saving them a hospital trip.”