InHealth values your comments on its service. It recognises that the monitoring and handling of complaints are key performance indicators for the quality of its service and represent an opportunity for continuous improvement in service standards.
If you have a complaint about any aspect of the service you have received from InHealth you can address that complaint as follows:
InHealth undertakes in handling your complaint to be accessible, impartial, responsive and respectful of your confidentiality.
Ordinarily a complaint must be made within six months of the date on which the matter occurred.
InHealth will attempt to resolve your complaint at the time when you raise it. It will acknowledge written complaints ordinarily within 48 hours of receipt. A full response will be made within 20 working days of complaint, failing which you will be advised of progress and reasons for delay.
Your complaint will be managed by a dedicated Complaints Handler. If your response is from a member of staff other than the Chief Executive Officer, you are entitled to request the matter be brought before the Chief Executive Officer. You can also make that request at the time of your complaint.
If you are dissatisfied, you may ask either The Independent Healthcare Advisory Service for privately funded patients or The Parliamentary and Health Service Ombudsman for NHS patients, to review your complaint:
|The Parliamentary & Health Service
0345 045 4033
|Independent Healthcare Advisory Service
103 New Oxford St
020 7379 8598