Patient Feedback

InHealth monitors feedback from all patients through a patient feedback survey which is carried out by an independent organisation. An annual patient feedback report is produced for each diagnostic unit based on feedback from patients who use our services.

If you have visited one of our sites and would like to give us feedback please click here.

You can view the results of the recent patient surveys below.

The Executive Team receive a monthly report of  the results of our feedback surveys but also comments and suggestions received.  Close attention is paid to feedback and, where possible, changes are made to the way we do things to meet requests or comply with suggestions made by our patients.  

Some of the changes made through this process include:

  • An audiology patient asked if there was an alternative to telephoning with queries

We set up an audiology support desk email to enable the hard of hearing to contact us easily

  • A patient who visited our Bristol Nuffield hospital pointed out that checking identity by asking someone for their date of birth and address in front of other people was not confidential

The identity check is important to ensure we have the right patient.   This is now carried out with more sensitivity to ensure patient confidentiality is protected

  • Comments were received about some of our appointment letters and directions not being as clear as they could be

We instigated a full review of all maps and directions in June 2015 and this will be carried out annually

Archive

 

InHealth Patient Satisfaction Survey Results January - June 2012

London Diagnostic Service January - June 2012

NHS PETCT South Service January - June 2012

 

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