On two occasions this year you have come to my rescue. I had a concern regarding my screening in June, and the fact that I now have a pacemaker installed – so you listened to my worry and put my mind at rest with your patience and understanding. It really helped. Then I asked for your thoughts re using an oestrogen cream and again you kindly advised me, so I had to write to say how much you have helped. I am very grateful to you, for being there, for the service you provide, and essentially for your compassion.