Audiology (NHS only)


Audiology and ENT is the study of hearing and balance disorders. The tests are carried out by an Audiologist who will assess if there is any loss of hearing.

As well as providing audiology services in hospitals around the UK, InHealth also operate Hearing Care Centres on the high street, with centres across the UK including Derby City Centre, Peterborough, etc.  Please search under Locate a centre to find your nearest Hearing Care centre.

Please note that InHealth do not carry out private hearing tests, private hearing assessments or private fitting of hearing aids.

We also do not sell hearing aids so a visit to us will not include any sales pitch!

All audiology carried out by InHealth is under NHS contract.


Care and Maintenance of your Hearing Aids

If you would like help with your hearing aids please view the videos at the bottom of this page.  These short clips can help with learning how to turn your hearing aids on and off, inserting your aid(s), replacing batteries and general care and maintenance.  You can also refer to your manufacturer's guide which would have been given to you with your hearing aids at first fitting.

Before your Appointment

If you require assistance with language interpretation or would like to be escorted by a friend, relative or carer, please advise the Patient Referral Centre so that the clinic staff are ready for you.  The Patient Referral Centre can be contacted on 0333 202 0298.

Before your appointment, it is vital that you have your ears checked for any wax problems at your GP clinic. If your ears are blocked with wax when you arrive for testing, your appointment may be cancelled and you will be referred back to your GP. This is because wax may prevent a proper examination of your ears and will adversely affect the hearing test.

Please arrive 15 minutes before your appointment time; if you are late we may not be able to carry out your test. If you need to bring young children with you, please also bring a carer to supervise them whilst you are being seen by the audiologist.  

During your appointment

On your arrival

If the clinic is a mobile unit it will have a lift, in case you cannot use stairs. At the clinic you will see a specialist called an audiologist for your hearing test. All assessments carried out during your appointment will take approximately 45 minutes.

Your initial assessment

The audiologist will conduct an initial assessment before testing your hearing, by asking questions about your medical history, using an instrument called an otoscope to look at your ear canal and membrane, and conducting a questionnaire to see if you'll benefit from a hearing aid.

Your examination

The hearing test called audiometry will last about 20 minutes. The audiologist will conduct several different tests, to check the condition of your hearing.

The first test will involve you wearing headphones and listening to a variety of tones sounding like musical notes. You will have to indicate when you hear the particular sound, usually by pressing a button. It is very important that you respond to the quietest sound you can hear even if you are not sure. We are able to tell if your response is a valid one or not so you do not need to worry about doing the test incorrectly.

The results of this test are drawn on a chart called an audiogram. If the results show hearing loss, you will be asked to take another test.

The next test requires you to put on a headband with a vibrating pad, which transmits sound through the bones in your skull to your ears.

When the results of this test are compared with the first test, it shows up any problems you might have with your eardrum or middle ear. This helps to decide what can be done about your hearing loss. You may be given another test where you will be asked to listen to sentences or words and repeat what you hear.

Once the test is finished the Audiologist will explain the results to you. The outcome will be either that your hearing is normal, or that you require onward referral to an Ear, Nose & Throat Consultant or that you would benefit from a hearing aid. If a hearing aid is required you have the choice of whether you want this fitted. The Audiologist is there to advise you and take your instructions and he or she will take the appropriate action depending upon what decision you make.

After your appointment

If you have been advised that you would benefit from having a hearing aid (or aids), the Audiologist may choose to fit you with a hearing aid straightaway during the appointment (called an 'open fitting'). If not, the audiologist will take an impression of your ears so that a customised ear mould can be made for you. This has to be sent away but as soon as it returns we will be in contact with you to make an appointment at your convenience, this is usually within 2 weeks.

At the subsequent appointment we will fit you with your hearing aid, programme it to match your type and degree of hearing loss and give you full instructions on how to use and control it. Everything we tell you will be written down so that you can go over it again later.

We will arrange a follow up 6 - 8 weeks later to see how you are progressing and perform any alterations required.

If you find it difficult to get used to your hearing aid, do not give up. Try wearing it for a few days and make a note of all the problems you have with it. Then, if you are still having difficulty, please make an appointment with the Patient Referral Centre to see an audiologist (0333 202 0298).

When you leave your appointment your audiologist will give you one of the following leaflets to explain what happens next, give you our contact details and, hopefully, answer any questions you may have.   Please click on each of the links below to view the associated leaflet.

Follow up Appointment - what happens next

Hearing Aid Fitting Appointment - what will happen?

We think hearing aids will help you - we would like a medical opinion first

You have hearing aids - how do we support you?



Care and Maintenance of your Hearing Aids

Please click on the relevant video below to see a short film to help you care for and maintain your hearing aids.  Please note these videos are filmed using completely in the canal ("CIC") aids and so may not be relevant for your particular type of aid(s).  However, turning devices on and off and battery replacement is fairly standard for all types of aids so we hope you will find the short clips helpful:

Turning your device on and off.

Inserting and Removing your hearing aid

Battery Replacement

Care and Maintenance

Using Hear Clear products

If you prefer to see films of your specific type (not model) of hearing aid(s) then please click on this link which takes you to a manufacturer's website and may have what you are looking for.

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